The Highlights:
- Return rates are holding steady.
Across industries and channels, companies are seeing returns at an average rate of 10%. - Because customers have high expectations.
Most often, these returns come from customers changing their minds after purchasing an item (43%) and products not meeting customer expectations (29%). - But processes aren’t keeping up.
Surprisingly, many companies seem to have all but ignored returns: 63% have no infrastructure dedicated to returns while 12% have no reverse logistics policy at all.
Learn top tactics from industry insiders that will take your reverse logistics process to the next level.
